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How would your customers rate your service? Excellent? Fair? Varying? Customer's expectations for service excellence continue to grow; the educated consumer demands performance, quality and service.
"Off the shelf" solutions to customer service challenges are often short-term fixes that
start with a bang and end with a fizzle. Nyman designs customized Service programs to
ensure your programs are enduring and relevant; starting with the customer and branching
through management so your corporation will "walk the walk" for strong customer relationships and repeat business.
Focusing beyond the classic "customer service model" to a proactive effort, courses here adopt
a consultative approach to maintain or expand your business in a highly competitive environment,
whether new or established, by phone or face-to-face.
Our programs are based on top-line best practices of customer service cross industry. They
are created and delivered by an expert team of consultants in a progressive curriculum to
address your specific corporate, industry or departmental challenges; ensuring each participant
gains powerful and relevant tools for their own growth. Nyman builds relationships with each
of our clients, including environmental assessments and feedback, program development/modification,
an evaluation of the process and planning of next steps.
For more information on specific offerings, click headings below or contact us.
Tier One: Telephone-based or emerging relationships
Tier Two: Expanding established relationships
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Extraordinary Customer Service